Episodes
Episode 13: How NatWest is using GenAI to analyse Cora logs
In this episode, I'm talking through a case study about how NatWest Bank in the United Kingdom is using Generative AI to analyse the output of their Conversational AI (chatbot) system, Cora . The source is a post by Wendy Redshaw on LinkedIn. Wendy is the bank's Chief Digital & Informat...
Episode 12: Reflections on coding with Claude
I'm taking a little bit of a departure in this episode because I'm talking about some of my activities today to create an app that I wanted to use for myself. And I did this using Claude across the space of about two hours -- and although I've been doing this very regularly, I can't...
Episode 11: Paul Walker from iManage
In this episode I had the pleasure of interviewing Paul Walker , Global Solutions Director at iManage . With 25 years of experience in legal tech, Paul offered valuable insights into how AI has evolved in the legal and professional services sectors. We discussed how iManage specialises in knowledge...
Episode 10: Google's Gemini and the Agentic AI revolution
In this episode, I'm looking at a very, very simple query I put to Google's Gemini regarding my email inbox. Oh dear. Hold the Agentic AI Revolution for a few minutes.
Episode 9: Kit Cox, Founder & CTO of Enate Ltd
In this episode, I'm sitting down with Kit Cox , Founder & CTO of Enate , exploring Kit's journey from a young coder (BBC Basic anyone?) to the founder of Enate's workflow automation platform. We discuss the evolution of Enate, its applications in service delivery, and real-world use cases, p...
Episode 8: Darren Ford from The CAI Company
In today's episode, we're meeting Darren Ford , the Founder and Director of The CAI Company . Darren and his team are amongst the most experienced Conversational AI experts around, having driven the strategies and implementations for some of the largest players around. Our discussion is wid...
Episode 7: Ellen Keenan-O’Malley from EIP
In today's episode, I'm speaking with Ellen Keenan-O'Malley , a commercial IP lawyer at EIP , about the legal challenges surrounding Artificial Intelligence and Conversational AI. We discuss the current state of AI law, the implications of GDPR on Conversational AI, and the importance of understa...
Episode 6: Neil Marley, CEO of Qualyfi
In this episode, I'm speaking with Neil Marley , CEO of Qualyfi , about askQ , the dedicated AI assistant built for technology delivery and consulting teams. AskQ is an LLM/RAG-enabled solution that provides 24/7 contextual answers for anyone working in your technology environment - so it's espec...
Episode 5: Tom Sherwood from Koios
In this episode, I'm meeting Tom Sherwood , CEO of Koios to discuss the bleeding-edge field of emotionally intelligent AI. This is definitely worth a listen. Tom shares his unique background (the Army, Recruiter, Snap, Spotify!) and then goes on to explain the formation of Koios, and how their te...